Frequently Asked House Cleaning Questions
Many of our customers have specific questions about our professional house cleaning services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
General Questions
How can I get a quote?
Simply visit our booking page and provide information about your house and schedule and we will reach out to you for your quote.
Does someone have to visit my house before I can book a cleaning?
No. Based on the size of the house, number of people & pets, and the scope of the job we will give you a free price quote (usually a range) over the phone. Don’t worry it only takes a few minutes.
Are cleaning supplies included?
Yes. Cleaning supplies are included by default. This ensures your cleaner uses the best products that get the job done. If you have certain products you prefer just supply them to the cleaners at the time of scheduled cleaning.
What if I'm not happy with my cleaning?
Please get in touch with us within 24hours of your cleaning and we’ll make arrangements to rectify the situation.
Scheduling Questions
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
WHEN AM I CHARGED FOR THE SERVICE?
When we setup service we will go over expected payment time, deposits and methods.
Cleaning Questions
HOW MANY CLEANERS DO YOU SEND?
Usually one to two cleaners are sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.